Privacy Policy & Terms

Version 2026-11-01

This page explains how Key Group 2025 LLC (“KEY GROUP Real Estate”, keygroup.ge, Richard Holbrooke St. 4, Tbilisi, Georgia) handles personal data, and the rules for publishing a property on our website. Contact: support@keygroup.ge, +995 577 114 118.

1. What we collect

  • Details you give us — name, phone or WhatsApp number, e-mail and your message when you request a call back, a valuation or a viewing, or write in the website chat.
  • Owner accounts — phone number, name, password (stored only as a secure hash) and the listings, photos and contact details you add.
  • Anonymous usage statistics — pages viewed, searches and clicks, linked to a random ID stored in your browser. We do not use advertising cookies and do not record your name in these statistics.

2. Why we use it

  • To answer your request and help you rent, buy, sell or rent out property.
  • To publish, check and moderate listings and prevent fraud and duplicates.
  • To improve our website and services.

We contact you only about the request you made. We do not send marketing messages without your separate consent.

3. Who can see it

  • KEY GROUP agents and staff who handle your request.
  • Service providers that run our systems (website hosting, our CRM on Google Workspace, Telegram for internal alerts) — only to provide the service.
  • Visitors of a listing see the contact method chosen for that listing (by default, KEY GROUP’s company number, not the owner’s private phone).
  • Authorities, only when required by law. We never sell personal data.

4. How long we keep it

Requests and chats: up to 3 years after the last contact. Owner accounts and listings: while the account is active, then up to 1 year. Anonymous statistics: up to 13 months.

5. Your rights

Under the Law of Georgia on Personal Data Protection you can ask to see, correct or delete your data, or withdraw consent. Write to support@keygroup.ge — we reply within 10 working days.

6. Rules for listing a property

  • You may list only property you own or are authorised to advertise, with your own photos or photos you have the right to use.
  • Price, availability and details must be true and current. Confirm availability when asked; listings that are not confirmed may expire.
  • Every listing is checked before publishing. We may request changes, reject or remove a listing that is misleading, duplicated or unauthorised.
  • Verification badges show the level of checks done: Contact verified, Verified listing (authority, photos, price and availability checked), Inspected (registry or on-site check).
  • Paid promotions (VIP, Super VIP, Boost) increase visibility; they do not guarantee calls, a sale or a tenant.
  • Market figures and answers given by our website assistant are general information, not legal, tax or financial advice.